Return & Exchange Policy

We want you to love what you wear. If you're not fully satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of delivery for eligible items. To be eligible for a return:

• Items must be unused, unworn, and in their original condition

• Tags must be intact and unremoved

• Items must be returned in the original packaging

To initiate a return, please contact our support team at helloerickvista@gmail.com with your order number and reason for return.

Non-Returnable Items

• Sale items or discounted products

• Custom or limited-edition items

• Items marked as final sale

Exchanges

We offer exchanges for:

• Size issues

• Defective or damaged products

To request an exchange, email us at helloerickvista@gmail.com with a photo of the item and a brief description. We’ll guide you through the next steps.

Refunds

Once we receive and inspect your return:

• If approved, your refund will be processed within 5–7 business days

• Refunds will be credited to the original method of payment

• Shipping fees are non-refundable

Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

Need Help?

If you have any questions, feel free to reach out to us at  helloerickvista@gmail.com. We're always happy to help.